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DEFY Help and Support Centre
DEFY FAQ
DEFY FAQ

DEFY FAQ

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The loading is screen stuck

Please try following the steps below:

  1. Try restarting the app.
  2. Make sure you have good Wifi connection and wait for 5 minutes, incase of any updates running in the background.
  3. If it does not load past the 5 minutes, try to reinstall the DEFY app.
  4. If it still does not work try using alternative connections like VPN, cellular data or Wi-fi.
  5. Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
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Map is not loading

Please try following the steps below:

  1. Please wait 5 mins as the data could be loading.
  2. Restart the app.
  3. Make sure you are have a strong internet connection via cellular or Wi-Fi.
  4. Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
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My location is wrong

Data of your GPS is normally taken from your device. Please try following the steps below:

  1. Please make sure your location is on.
  2. Check another GPS location based app like Google Maps to see if they match.
  3. If they match restarting the phone should reset your GPS data.
  4. If you still have issues please check out our Troubleshooting for your GPS guide.
  5. Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
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The direction arrow is not stable

The direction arrow comes straight from your devices compass data. You can calibrate the compass by waving your phone in a slow figure 8 pattern.

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Tower information / difficult is not showing

This is normally due to wifi low connection or low connection spots. Please try the following steps below:

  1. Double check if you still have good connection.
  2. Rescan to see if it’s any different.
  3. Please try moving to another hex and rescanning.
  4. Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
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Is cheating allowed?

While we continually take steps to develop and improve anti-cheat measures, cheating is strictly prohibited when playing DEFY. This includes any action that attempts to alter or interfere with the normal intended behaviour when playing the game. It also includes, but not limited to, the following:

  • Playing with multiple accounts (e.g. earning $DEFY or other rewards into two or more accounts).
  • Sharing an account with multiple users.
  • Attempting to alter or falsify a device’s location such as GPS spoofing or geo-hacking.
  • Accessing services in an unauthorised manner, including using modified or unofficial third-party software to manipulate the app in any form.
  • Buying, selling, or trading of accounts.
  • Abusing a bug to gain rewards.
  • Abusing the refund policy.

The current anti-cheat measures implemented results in DEFY not working on devices that are detected or reasonably suspected to be cheating. DEFY Team will not provide support to players who attempt to or are found cheating and any accounts found be to breaking rules can lead to banning of the account and/or the assets linked to the account.

Please check out our Safety & Security page.

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I successfully hacked a tower and it has turn back to an online (hackable) state after

This is normally due a weak internet connection via cellular or Wi-Fi. Please try the following steps below:

  1. Double check if you still have good connection.
  2. Please try moving from the current location in the same hex and hack again.
  3. Try moving to a different hex and hack again.
  4. Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
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No wallet have spawned after a successful hack

This is normally due a weak internet connection via cellular or Wi-Fi. Please try the following steps below:

  1. Double check if you still have good connection.
  2. Wait 5 mins to see if they will spawn while moving.
  3. Rescan to see it if remains in the offline (hacked) state.
  4. If the tower stats offline there could be a chance the wallets spawned but are not showing. Please try another hex to see if the problem persists.
  5. Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
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Wallet / item is not picked up after stealing and reappears on the map

This is normally due a weak internet connection via cellular or Wi-Fi. Please try the following steps below:

  1. Double check if you still have good connection.
  2. Retry to steal / collect.
  3. The the wallet does not upload you might be in a weak connection spot.
  4. Please try moving to another wallet and try to steal again.
  5. Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
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I collected an item but it has not appeared in my inventory

Items that you collect for example Raw Materials or Blueprints normally only take a few minutes to appear however in some cases it could take a few hours to appear in your inventory. More technically items collected in the App are created on the blockchain, this means it could take sometime to appear if there is traffic on the Polygon Network, however in almost all cases the item will appear.

Want to know more about blockchain technology?

Dive into Web3 in our Advance Gameplay Guide.

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What do I need to create a Tactical Drone

A Tactical Drone consists of five parts, Chassis, Propulsion, Power, Processor and Communication System. As long as you have one of each part you can build your very own drone.

Need further assistance?

Feel free to contact our support team via #❓| ask-for-help on the Discord or drop us a message using the Help Form 📩.