The loading is screen stuck
Please try following the steps below:
- Try restarting the app.
- Make sure you have good Wifi connection and wait for 5 minutes, incase of any updates running in the background.
- If it does not load past the 5 minutes, try to reinstall the DEFY app.
- If it still does not work try using alternative connections like VPN, cellular data or Wi-fi.
- Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
Map is not loading
Please try following the steps below:
- Please wait 5 mins as the data could be loading.
- Restart the app.
- Make sure you are have a strong internet connection via cellular or Wi-Fi.
- Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
My location is wrong
Data of your GPS is normally taken from your device. Please try following the steps below:
- Please make sure your location is on.
- Check another GPS location based app like Google Maps to see if they match.
- If they match restarting the phone should reset your GPS data.
- If you still have issues please check out our Troubleshooting for your GPS guide.
- Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
The direction arrow is not stable
The direction arrow comes straight from your devices compass data. You can calibrate the compass by waving your phone in a slow figure 8 pattern.
Is cheating allowed?
While we continually take steps to develop and improve anti-cheat measures, cheating is strictly prohibited when playing DEFY. This includes any action that attempts to alter or interfere with the normal intended behaviour when playing the game. It also includes, but not limited to, the following:
- Playing with multiple accounts (e.g. earning $DEFY or other rewards into two or more accounts).
- Sharing an account with multiple users.
- Attempting to alter or falsify a device’s location such as GPS spoofing or geo-hacking.
- Accessing services in an unauthorised manner, including using modified or unofficial third-party software to manipulate the app in any form.
- Buying, selling, or trading of accounts.
- Abusing a bug to gain rewards.
- Abusing the refund policy.
The current anti-cheat measures implemented results in DEFY not working on devices that are detected or reasonably suspected to be cheating. DEFY Team will not provide support to players who attempt to or are found cheating and any accounts found be to breaking rules can lead to banning of the account and/or the assets linked to the account.
Please check out our Safety & Security page.
Item is not picked up after collecting and reappears on the map
This is normally due a weak internet connection via cellular or Wi-Fi. Please try the following steps below:
- Double check if you still have good connection.
- Retry to steal / collect.
- The the wallet does not upload you might be in a weak connection spot.
- Please try moving to another wallet and try to steal again.
- Need further assistance? please contact our support team via #🐛 | bug-report on the Discord or drop us a message using the Help Form 📩.
I collected an item but it has not appeared in my inventory
Items that you collect for example Raw Materials or Blueprints normally only take a few minutes to appear however in some cases it could take a few hours to appear in your inventory. More technically items collected in the App are created on the blockchain, this means it could take sometime to appear if there is traffic on the Polygon Network, however in almost all cases the item will appear.
Want to know more about blockchain technology?
Dive into Web3 in our Advance Gameplay Guide.
What do I need to create a Tactical Drone
A Tactical Drone consists of five parts, Chassis, Propulsion, Power, Processor and Communication System. As long as you have one of each part you can build your very own drone. Please check out the Game Guide for more information.
I can not collect a Prize Box with my Drone
General unidentified items can be collected by your personal drones but Geoloot Boxes and Prize Boxes may not be collect by drones. You will have to be within collection range inorder to collect them. This is normally roughly 80 metres.
I have my own Crypto Wallet what do I do?
From the 31st of March 2023, new users will not be able to use their own wallet and a new wallet will be automatically created upon signing up. If you want to gain access to the Wallet created for you please check out the Advanced Gameplay Guide, alternative click here.
I got a Cash Prize what do I do?
Congratulations! Winning a Cash prize means you have been rewarded an NFT Voucher from opening a Prize Box. This voucher will be added to your Inventory within the App, and it will also be deposited into the Crypto Wallet linked to your account. Once the voucher is safely stored in your Wallet, you can easily redeem your cash reward in USDC. You will be able to see this on the Black Market also and can easily log in by signing in with your login details.
If you wish to convert your USDC into Fiat currency, you will need to deposit the USDC into a cryptocurrency exchange and subsequently withdraw the funds to your Bank Account or an alternative method of your choice. Numerous exchanges are available for selection, based on your geographical location.
Please note you will need to gain access to the Wallet first by exporting your private key and importing into Metamask/Rainbow please check out the Advanced Gameplay Guide, alternatively click here for more information on how to export your Private Key.
I want to know about the Battle Pass
For information on the Battle pass please go here.
Need further assistance?
Feel free to contact our support team via #❓| ask-for-help on the Discord or drop us a message using the Help Form 📩.