I was billed for a purchase but have not received my CHIPs
Delays in completing purchases may occur due to issues with the payment server from Apple or Google. Please wait for 2 hours to allow time for the purchase to complete. If the purchase has not been reflected by that time, please contact our support team via #❓| ask-for-help on the Discord or drop us a message using the Help Form 📩.
I have purchased an item in the store but I do not see it in my inventory
DEFY uses blockchain technology for your in-app purchases, so incase things do not appear straight away please wait for 2 hours and check your Operative Wallet to see have the funds have been taken. If they have and it has not been reflected by that time, please contact our support team via #❓| ask-for-help on the Discord or drop us a message using the Help Form 📩.
Want to know more about blockchain technology?
Dive into Web3 in our Advance Gameplay Guide.
Purchased a DEFY Mask but it’s not displayed in app
Please pick and try following the steps below:
- Please make sure your Mask is in the wallet connected to the DEFY app.
- If your Mask/s are not displayed after setting up your account please wait 1-2 hours as masks are synced in the app every hour.
- Need further assistance? please contact our support team via #❓| ask-for-help on the Discord or drop us a message using the Help Form 📩.
- Please make sure your Mask is in the wallet connected to the DEFY app.
- Load the DEFY app.
- On the home screen click on the Mask you already have displayed.
- Click Refresh Masks From Wallet button.
- This should now display any Mask you added into your wallet.
- Need further assistance? please contact our support team via #❓| ask-for-help on the Discord or drop us a message using the Help Form 📩.
I need a refund?
If you wish to receive a refund for CHIPs you purchased, please contact Apple Support (iOS users) or Google Play Help (Android users) to review their respective refund policies, request a refund, or to inquire about a recent transaction.
Need further assistance?
Feel free to contact our support team via #❓| ask-for-help on the Discord or drop us a message using the Help Form 📩.